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As one of the busiest multipurpose arenas in the nation, the Prudential Center is home to professional hockey, college basketball, and a steady stream of world-class concerts and live entertainment. With a packed calendar and more than 18,700 fans filling the seats on event days, the pressure to deliver an exceptional guest experience is constant.

“Prudential Center is a unique venue because it hosts a wide range of events, from Monster Jams to New Jersey Devil games,” says Santiago Nunez, ABM Project Manager for the Prudential Center.

Behind the scenes, that responsibility extends far beyond the scoreboard or the stage. It requires a facilities partner who can respond with speed, precision, and unwavering quality.

Challenge

With events often scheduled back-to-back, the Prudential Center requires complete venue transformations in just a few hours.

“Our team cleans up, sets up, and we make sure the space is optimized for the next event,” says Nunez.

The challenge isn’t just speed; it’s maintaining consistency and quality under relentless time pressure so that no fan’s experience is compromised.

"No matter how quickly the turnaround time is, we work together so the guest experience is never compromised."

Solution

ABM’s dedicated on-site team ensures that every transition, whether between morning family shows and evening games or after concerts that stretch late into the night, runs seamlessly.

Key elements of ABM’s solution include:

• Precision Staffing & Training: Highly trained, fully staffed teams ready for any scenario.
• Communication & Coordination: Continuous collaboration with venue leadership ensures alignment with the event schedule.
• Innovation & Experience: ABM leverages its national expertise and technology to meet the demands of a multi-use facility.

For the Prudential Center, ABM is not just a vendor, we’re a trusted partner and an extension of the arena team.

“To me, ‘Driving possibility, together’ means working as one team and taking initiative to create new opportunities,” adds Nunez.

Benefits and Outcomes

The partnership between ABM and the Prudential Center has delivered measurable and lasting value:

• Millions in savings through improved efficiency and resource management.
• Faster turnaround times that keep events on schedule and guests delighted.
• Consistent, elevated guest experience ensuring that every visitor feels like it’s their first time at the venue.

"I would recommend ABM to any other multipurpose sports and entertainment venue,” says Matt Felker, VP of Facility Operations & Assistant GM at Prudential Center. “They will answer the bell any time of day or night—and believe me, I have tested that and they come through time and time again."

Watch the story

Watch the video to hear from the Prudential Center and ABM teams about how collaboration, adaptability, and excellence create a winning experience for every event.

See what's possible

At ABM, we know that no two venues are alike. That’s why we tailor solutions to fit your facility’s unique needs: whether it’s sports, entertainment, or convention spaces. Just like at the Prudential Center, our people, processes, and technology ensure operational excellence that delights guests and strengthens partnerships.

Find out how ABM can help your venue improve efficiency and deliver unforgettable experiences. Call us at 866.624.1520 or visit ABM.com/sports.